Due to the following reasons, we're unable to remove customers' personal data:
The unlimited nature of the Direct Debit Guarantee in relation to time and amount means that in the event of a claim being made, we would need to be able to identify the person making the claim. Access PaySuite, therefore, needs to retain your information to guard against possible fraud and for accounting purposes.
We're required to retain data to enable us to comply with our requirements under the Money Laundering Regulations 2017 and for tax and fraud prevention reasons.
If you disagree with the above, you have a right to complain to the Information Commissioner’s Office (ICO) by writing to: Information Commissioner’s Office , Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.