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Invoice payment in Xero recollection or resubmission not possible after success or failure

In Xero, once an invoice payment has either succeeded or failed, it can't be recollected or resubmitted.

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Written by Beverley McAllister
Updated over 2 months ago

Once an invoice payment has either succeeded or failed in Access PaySuite DDCMS, it can't be recollected or resubmitted. The system doesn't allow reprocessing of the same invoice.

  • Successful payments are final and can't be repeated.

  • Failed payments are also locked from further action within the same invoice.

  • Attempting to recollect or resubmit the original invoice won't be possible.


If a payment needs to be attempted again, regardless of the original outcome you must:

  • Raise a new invoice with the correct details.

  • Ensure the new invoice is submitted through the standard process for collection.

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