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Challenge an indemnity claim

Challenge a DDICA indemnity claim raised against your account, including what to attach and the 9 working day deadline.

Written by Gemma Langley

If you believe an indemnity claim has been raised in error, you can challenge it. All reason codes can be challenged.

📌Note: All challenges must be raised within nine working days of initially receiving the indemnity claim.

Raise a challenge

To challenge an indemnity claim, contact our Access Digital Assistant and request to speak to a support agent.

When raising your challenge, attach any of the following if you have them:

  • A copy of the signed Direct Debit Instruction (DDI)

  • Any advance notice sent to the customer

  • Any agreement sent to the customer

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