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Locate a payer linked to an indemnity claim

Identify the payer associated with an indemnity claim by using the DDICA report in Access PaySuite DDCMS.

Written by Gemma Langley

If you own a Service User Number (SUN), you may see an indemnity claim debit on your bank account and need to identify which payer it relates to. You can use the Direct Debit Indemnity Claim Advice (DDICA) report in Access PaySuite DDCMS to find the payer reference associated with the claim.

📌Note: DDICA XML files are not available on shared SUNs.

Find the payer

  1. Click the BACS tab, then select BACS REPORTS HISTORY.

  2. Select DDICA from the Report type dropdown and click Search.

  3. Locate the DDICA report linked to the debit shown on your bank account.

    📌Note: The DDICA report is usually available around fourteen working days before the indemnity claim appears as a debit on your bank account.

  4. Download the XML file from the Download column for the relevant DDICA report.

  5. Open the XML file.

  6. Search for the indemnity claim reference within the PayingBankReference tag.

  7. Locate the corresponding SUReference tag linked to that indemnity claim.

The value shown within SUReference is the payer reference associated with the indemnity claim.

Example payer reference

In the XML example below:

<SeqNo>2026072003A294067567</SeqNo>

<PayingBankReference>DDIC12345678</PayingBankReference>

<SUNumber>123456</SUNumber>

<PayingBankName>EXAMPLE BANK PLC</PayingBankName>

<SUReference>DEMO123456</SUReference>

  • DDIC12345678 is the indemnity claim reference and is shown within the PayingBankReference tag.

  • DEMO123456 is the payer reference and is shown within the SUReference tag.

Use the payer reference to locate the related payer in Access PaySuite DDCMS.

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