Auto cancel and archive is a feature where when cancellation BACS messages are received they're automatically cancelled and archived in Access PaySuite DDCMS. If you would like us to switch this feature on for you, please contact our Access Digital Assistant for support. if the assistant can't resolve your query, you're connected to a support agent for further investigation.
📌Note: If a payer accidentally cancels a Direct Debit and it has been archived, it can't be reinstated. A new contract must be created.
📌Note: This feature requires BACS cancellation codes and reasons to be available in custom reporting, and cancellation templates must be triggered by BACS messages.