Access PaySuite DDCMS holds the database of all of your customers. Each customer contains their basic information including bank details, contact information and a history of payments collected. Customers can be found using the CUSTOMERS tab and the CONTRACTS tab on Access PaySuite DDCMS.
If your customer has a current payment schedule whether that be adhoc or regular, it is held as the contract within the customer. The contract is the Direct Debit instruction and is where the Bank/Direct Debit Ref is held which is what is used when collecting payments from your customer. Contracts can be located using the CONTRACTS tab.
Contracts sit inside of the customer and it is possible for a customer to have multiple contracts running alongside each other concurrently.
📌Note: If a customer has been created without a contract, you will be able to search for them within the CUSTOMERS tab ensuring that the Customer has Contract: search field is selected as No.