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Xero Integration - Error - 'Sorry but we have encountered an error' when signing up for the Direct Debit

An error occurring when signing up a Direct Debit.

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Written by Jasmine
Updated over 5 months ago

We are sorry an error has occurred! We are sorry but an error has occurred. Please try again.

If your customer is getting this error, please check that they aren't inputting any special characters that aren't accepted in our system in any of the fields.
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If the error still occurs, ensure that your Xero connection is still in place. Check that Access PaySuite is showing under your Connected Apps in Xero.
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If the app is still connected, log into the Middleware and check that all your configuration settings are correct within the Configure Eazy Collect and Configure Xero tabs, ensuring that the Schedule selected is an ad-hoc one.

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