Once a Direct Debit payment on Access PaySuite DDCMS has been successfully collected, the Xero Middleware updates from pending to paid after 4pm following the collection according to the number of days that is set as your reconciliation days in the configure Xero tab.
If after this period the payment is still showing within the Pending tab on the Check Organisation Pending Payments page, please contact us via the Access Digital Assistant referencing the title of this article and include the customer name and invoice number.
📌Note: The above issue differs to if the invoice has updated correctly within the Middleware but not within your Xero software.