To check the reason why a particular payment on a customer's Direct Debit contract has been returned as unpaid, you can follow these steps:
Search for the customer within the CUSTOMERS tab, enter key data in search fields such as Bank Reference or Surname.
Press SEARCH to locate your customer. The search results appear below the search fields.
Click View Customer the eye icon. This takes you to the customer’s PROFILE tab.
Click on PAYMENT STATUS UPDATES tab.
You will see entries for each unpaid amount and the Comments describe the reason e.g. 'The payment marked as 'Unpaid' because of ARUDD code 0 (Refer to Payer)'. For further details on the meaning of the BACs codes refer to our Guide.
Alternatively you can search for all returned unpaid Direct Debits in the BACS tab.