If your organisation uses the Custom Questions feature on your eDD pages or directly within Access PaySuite DDCMS, you are able to add to or amend the Customer Answers that appear within the Profile tab.
How to add a Customer Answer
Within the CUSTOMERS tab, find the customer by searching any of the fields.
Click View Customer the eye icon. This opens the customer's PROFILE.
Scroll down on the PROFILE tab to the Customer Answers section and click ADD NEW.
In the new window, from the dropdown menu, select a question.
The answer field then appears, you can now add an answer and click SAVE.
How to edit a Customer Answer
Within the CUSTOMERS tab, find the customer by searching any of the fields.
Click View Customer the eye icon. This opens the customer's PROFILE.
Scroll down on the PROFILE tab to the Customer Answers section and click ADD NEW.
Click the pencil icon next to the answer you wish to amend.
In the new window, amend the answer as needed and click SAVE, or alternatively you can remove the answer by clicking DELETE. (Note: you're unable to delete an answer for a mandatory question).
You are then able to view your amended or additional answers from the Profile tab, or within standard or custom reporting.