📌Note: If you are looking to add an Additional Reference to a customer but you can't see this field within Access PaySuite DDCMS please contact us via the Access Digital Assistant, and reference the title of this article.
To add or update the Additional Reference field for a Direct Debit, follow the steps below:
Search for the customer within the CUSTOMERS tab by searching any of the fields.
Click on View Customer the eye icon, this takes you to the customer's PROFILE.
Next to Additional Reference click Change.
Input the new Additional Reference and comment.
Click Save.