When adding or uploading new customers to Access PaySuite DDCMS, you can assign each customer a Custom Bank Reference (Direct Debit Reference). This reference is:
Used by the customer's bank to set up the Direct Debit instruction.
Included in all subsequent payment collections.
Required when uploading an ad hoc payment file.
📌Note: Any invalid characters in the Bank Reference will either be rejected by Access PaySuite DDCMS during import or replaced with a space when processed by BACS.
The table below shows the valid BACS characters that can be used in a Bank Reference:
Description | Example/Range |
Alphabetic | A to Z |
Numeric | 0 to 9 |
Space |
|
Hyphen | - |
Full Stop | . |
Ampersand | & |
Solidus | / |