One of the main reasons for an invoice not pulling through to DDCMS to schedule a payment is due to the invoice being approved within Xero before the contract has been linked in the Middleware.
Once you have linked the contract in the Middleware, go to the existing invoice in Xero and make a small change to the invoice, i.e., the Due Date, and save. The invoice should then pull through at 4pm and create the payment within DDCMS.
You should also check that your invoice has been raised with the correct branding theme, one that has been configured to be collected by Direct Debit in the Middleware. If it doesn't have the correct branding theme, add this and re-save. The invoice should then pull through at 4pm.
If the branding theme is correct, check that the Direct Debit itself in Access PaySuite DDCMS is in an Active status. If it is cancelled, you need to restart the Direct Debit before any further invoices can be scheduled for collection. Even if it is Active, check the Contract Updates to see whether it was Cancelled at the time of the invoice in question being issued.
Another reason for the invoice not being scheduled is that the invoice amount is above the limit set on your account for a single collection. To discuss this or check what your limit is, please contact us via the Access Digital Assistant and reference the title of this article.
Another reason for an invoice not to pull through would be that the invoice has pulled through previously and bounced. A bounced collection amount can't be pulled through again to Access PaySuite DDCMS even if the invoice is amended and updated. The invoice needs to be voided and recreated with a future collection date so it pulls through as usual, or the amount needs to be added as an adhoc amount then manually reconciled on successful collection.