On rare occasions we may receive ARUDD messages from the bank showing the following description:
'No payments found for due date '*DATE*', contract '*BANK REF*' and amount '*DEBIT AMOUNT*'.
📌Note: If you've recently migrated to Access PaySuite DDCMS and receive ARUDDS with this message, your payment file may have been processed on your previous platform. In this case, the ARUDDS has no payment to match in Access PaySuite DDCMS. You must follow the steps below on these occasions.
This description is shown when the incorrect payment processing date is provided on the ARUDD message from the bank. Access PaySuite DDCMS will check the date to ensure it is applied and the payment shows as unpaid.
To confirm that the ARUDD has been applied, please follow the below steps:
Navigate to the BACS tab on DDCMS.
Click the HISTORY OF BACS ACTIONS tab.
Locate the ARUDD message, and click the Bank Ref under the Contract column.
When within the customer's Profile, click the PAYMENT STATUS UPDATES tab.
Check that the message under ACTION reads that the payment was updated from Paid to Unpaid.
If an ARUDD has been received, but the payment is showing as paid, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.