Duplicate BACS messages may occasionally be received in error from a payer's bank. No action is needed - Access PaySuite DDCMS will process the first message correctly, and any duplicates will be marked as 'ignored' in the History of BACS Actions tab.
If this happens frequently or affects multiple Direct Debits, please contact our Access Digital Assistant for support. if the assistant can't resolve your query, you're connected to a support agent for further investigation.