It's possible to change the email address or add to a list of addresses to which your Bacs reports are sent.
📌Note: You are able to provide multiple email addresses for BACS report messages to be sent to.
Authorisation will be required from the named account contact or a client admin user. To change an email address or add additional email addresses, please ask them to contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
We will then confirm once this has been actioned and future Bacs report emails will be sent to the requested people.
If you're configured to receive BACS report emails but haven't been receiving them, please check your Junk/Spam folders. Alternatively you may want to contact your IT department to ensure that the emails aren't being blocked by your firewall.
If they are not quarantined, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.