It may be possible to withdraw a pending represented payment, depending on whether it has been submitted to BACS.
β
To delete a represent, follow the steps below:
Within the CUSTOMERS tab, find the customer by searching any of the fields.
Click View Customer the eye icon. This opens the customer's PROFILE.
Click on PAYMENT HISTORY tab and locate the Represented payment.
Under the Action column, click Change Status.
If there is a Withdrawn option on the Status dropdown, this means the payment hasn't been submitted to BACS yet, so you can select Withdrawn, add a comment and Save. The payment is automatically removed.
If the Withdrawn option isn't available, it means the payment has already been submitted and can't be removed.