When a payment shows as 'not-presented', this means that the payment instruction was not physically sent to the bank for collection from the customer.
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If you have a customer with a rolling schedule that is showing as cancelled but has not been archived on Access PaySuite DDCMS, the system acts as though it is still expecting the scheduled payment each period. To stop these from being visible in the customer's payment history and the payment reports, you need to Cancel and Archive your customer.
Meaning of 'not-presented'
When a payment shows as not-presented.
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Written by Beverley McAllister
Updated over 3 weeks ago