If you need to submit a DDI reason code seven, which typically relates to indemnity claims - please note the following guidance.
We advise that you refund the customer directly in the first instance. This is generally the quickest and most straightforward way to resolve the issue.
Should you need to proceed with submitting a reason code seven claim:
You must contact your sponsoring bank to initiate the process.
Access PaySuite doesn't action reason code seven claims on your behalf.
📌Note: If you need further assistance, please reach out to your sponsoring bank for guidance. You can also contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.