Admin
Access Evo, Invoicing and all Admin related queries.
By Ollie and 3 others4 authors36 articles
Access Evo
Accessing DDCMS through Access Evo.
- Change the Access Evo login email addressReplacing the login email via Access Evo.
- DDCMS has disappeared from the Access menu buttonInstructions for handling the disappearance of DDCMS from the Access Menu Button.
- Introducing Access Evo and FeedIntroducing Access Evo and navigating between your Access products and the Evo feed to view important information about your customers.
- Logging in to DDCMS in Access EvoLog in to Access PaySuite DDCMS via Access Evo.
- Add and Manage User through Access EvoAdding a new user to DDCMS and managing their roles using Access Evo.
- Receive notifications for the Access Evo FeedConfigure the account to receive Access Evo feed notifications.
- Switch clients in Access PaySuite DDCMSSwitch between clients when accessing Access PaySuite DDCMS through the Access Evo platform.
Own SUN
Receiving a SUN number.
- Link Bacs reports to DDCMSThe importance of linking Bacs reports to Access PaySuite DDCMS if you use your own Service User Number (SUN).
- Add an additional own Service User Number onto DDCMSAdding an additional Service User Number (SUN) to Access PaySuite when needed.
- Paperless Service User NumberA paperless Service User Number (SUN).
- Submit a Direct Debit instruction with reason code sevenGuidance on submitting a Direct Debit Instruction (DDI) reason code seven.
- Obtain your Own Service User NumberA Service User Number (SUN) is a unique six-digit identifier required for businesses that want to submit Direct Debit or Direct Credit payments directly. This guide explains what a SUN…
Invoicing
All your invoicing relating queries from Access.
- View and understand your invoicesReview your past and current invoices in Access PaySuite DDCMS.
- Reduce Bacs submissionsStreamline your payment process by reducing Bacs submissions.
- Mail and printing fee on my invoiceUnderstanding the "manage mail and printing charge" on your invoice.
- Understand Bacs File charges on your invoiceExplains what Bacs file charges are, why they appear on your invoice, and how they are calculated.
- Do additional collection dates incur feesWhen fees may apply for adding extra collection dates.
- Change the email address to which invoices are sentReceiving the invoice at a different email address.
- Invoices not being receivedWhat to do if you haven't been receiving invoices from Access PaySuite DDCMS.
- Received multiple invoices by Access PaySuiteWhat to do if you have been sent multiple invoices by Access PaySuite.
General Admin
Admin support and FAQ's.
- Delete a UserDeactivating a user on Access PaySuite DDCMS.
- Unlock my DDCMS accountUnlock your DDCMS account if an error appears.
- Access your General Data Protection Regulation (GDPR) portalLogging into the GDPR portal.
- View your terms and conditionsView your terms and conditions online.
- Complete the supplier questionnaireSupplier questionnaires for ISO compliance.
- Reset Access Evo passwordResetting your Access Evo password if you have forgotten it or are unable to log in.
- Update your contact email for correspondenceAmend your email address for communications.
- Update the main contactUpdate the contact person for your account.
- Close your accountClosing your account with Access PaySuite DDCMS.
- Direct Debit bulk changeAn outline of the bulk change process for Direct Debits.
- Know your customerKnow your customer (KYC) is a key compliance process used to verify the identity of customers and assess potential risks.
- Notify Access PaySuite about a bulk changeA quick guide to what you need to do if you're planning to complete a bulk change and move your Direct Debit process away from Access PaySuite.
- Decommission SmartDebit Email PlatformEverything you need know about your DKIM records.
- Update bank details for invoicing and disbursalsUpdate your bank account details for invoicing and disbursal payments.
- Update the trading name or addressChange the trading name or address for your organisation or company to keep your records accurate and up to date.
- Move to the new Access PaySuite platformEverything you need to about switching from DDCMS to Access PaySuite.