Admin
Access Evo, Invoicing and all Admin related queries.
By Jasmine and 2 others3 authors35 articles
Access Evo
Accessing DDCMS through Access Evo
Changing the Access Evo login email addressReplacing the login email via Access Evo.
DDCMS has disappeared from the Access menu buttonInstructions for handling the disappearance of DDCMS from the Access Menu Button.
Introducing Access Evo and FeedIntroducing Access Evo and navigating between your Access products and the Evo feed to view important information about your customers.
Open DDCMS in Access EvoLogging into Access PaySuite DDCMS via Access Evo.
Add and Manage User through Access EvoAdding a new user to DDCMS and managing their roles using Access Evo.
Receive notifications for the Access Evo FeedConfigure the account to receive Access Evo feed notifications.
Own SUN
Receiving a SUN number
Linking BACS reports to DDCMSThe importance of linking Bacs reports to Access PaySuite DDCMS if you use your own Service User Number (SUN).
Adding an additional new own service user number onto DDCMSAdding an additional Service User Number (SUN) to Access PaySuite when needed.
Paperless Service User NumberA paperless Service User Number (SUN).
Submitting a direct debit instruction reason code sevenGuidance on submitting a Direct Debit Instruction (DDI) reason code seven.
Obtain your Own Service User NumberA Service User Number (SUN) is a unique six-digit identifier required for businesses that want to submit Direct Debit or Direct Credit payments directly. This guide explains what a SUN…
Invoicing
All your invoicing relating queries from Access
View your invoicesReview your past and current invoices in Access PaySuite DDCMS.
Understanding your invoiceAny questions or concerns about your invoice.
Reducing bacs submissionsStreamline your payment process by reducing bacs submissions.
Mail and printing fee on my invoiceUnderstanding the "manage mail and printing charge" on your invoice.
Understanding bacs file charges on your invoiceUnderstanding what bacs file charges represent on your invoice and why they appear.
Do additional collection dates incur feesWhen fees may apply for adding extra collection dates.
Changing the email address to which invoices are sentReceiving the invoice at a different email address.
Invoices not being receivedWhat to do if you haven't been receiving invoices from Access PaySuite DDCMS.
I have been sent multiple invoices by Access PaySuiteWhat to do if you have been sent multiple invoices by Access PaySuite.
General Admin
Admin support and FAQ's
Delete a UserDeactivating a user on Access PaySuite DDCMS.
Unlocking my DDCMS accountUnlock your DDCMS account if an error appears.
Access your General Data Protection Regulation (GDPR) portalLogging into the GDPR portal.
Viewing your terms and conditionsView your terms and conditions online.
Complete the supplier questionnaireSupplier questionnaires for ISO compliance.
Reset Access Evo passwordResetting your Access Evo password if you have forgotten it or are unable to log in.
Updating your contact email for correspondenceAmend your email address for communications.
Updating the contact person for your accountUpdate the contact person for your account.
Change the trading address for my organisation or companyManage the trading address for your organisation.
Close your accountClosing your account with Access PaySuite DDCMS.
Direct Debit bulk changeAn outline of the bulk change process for Direct Debits.
Know your customerKnow your customer (KYC) is a key compliance process used to verify the identity of customers and assess potential risks.
Notifying Access PaySuite about a bulk changeA quick guide to what you need to do if you're planning to complete a bulk change and move your Direct Debit process away from Access PaySuite.
Decommissioning SmartDebit Email PlatformEverything you need know about your DKIM records.
Update bank details for invoicing and disbursalsUpdate your bank account details for invoicing and disbursal payments.