If your account is set to send advance notice, the system automatically generates a letter or email when a new payer is added.
Email: If the customer has a valid email address, the notice will be sent via email.
Letter: If no valid email is present, a letter is created and sent to the postal address stored in Access PaySuite DDCMS. A charge will apply per letter, shown on your invoice as "Manage Mail and Printing Charge."
To check which active payers lack an email address, run a Customer List report in Access PaySuite DDCMS and filter for blank email fields.
📌Note: If you are unsure if you have the advance notice feature switched on, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.