If an ANL is emailed to a customer, it is sent immediately after the new payer is added or an amendment is made in Access PaySuite DDCMS.
📌Note: The email address that the correspondence is sent from is [email protected].
📌Note: Please make your payer aware that these emails may go into their junk or spam box.
To check if an ANL was issued in Access PaySuite DDCMS:
Verify the payer’s email or postal address is correct in their profile.
Go to the System Communications tab to view all correspondence, including timestamps.
Emails are sent immediately.
Letters are sent end of day or next working day, depending on when the ANL was created.
To resend correspondence, click the resend icon next to the communication. It will go to the original address.
If the address is incorrect:
Contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
Update the payer’s profile in Access PaySuite DDCMS with the new details.