New payer and ad hoc communications are sent immediately. However, changes to existing Direct Debit arrangements (amendments) are subject to delay settings configured in Access PaySuite DDCMS. For example, if the delay days is set to 3 working days, Access PaySuite DDCMS sends the notification 3 days before the change happens. If you are unsure about your delay days, please contact us via the Access Digital Assistant and reference the title of this article.
📌Note: The email address that the correspondence is sent from is [email protected].
📌Note: Please make your payer aware that these emails may go into their junk or spam box.
To check if an ANL was issued in Access PaySuite DDCMS
Verify the payer’s email or postal address is correct in their profile.
Go to the System Communications tab to view all correspondence, including timestamps.
Emails are sent immediately.
Letters are sent end of day or next working day, depending on when the ANL was created.
To resend correspondence, click the resend icon next to the communication. It will go to the original address.
If the address is incorrect
Contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
Update the payer’s profile in Access PaySuite DDCMS with the new details.