Email notifications are sent in batches rather than instantly, so it may take just over an hour for the next batch to be delivered.
If this timeframe has passed and the email still hasn’t been received:
Verify the Payer’s Email Address
Check that the email address in Access PaySuite DDCMS is correct.Resend the Notification
If the details are correct, you can attempt to resend the email.Further Action if Still Not Received
If the email still hasn’t arrived and the payer has checked their junk/spam folder, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.