There is an option in DDCMS to create cancellation codes and reasons. You may also view the cancellation code, cancellation reason, cancellation template, email and letter options, as well as edit and delete these if required.
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This can be accessed via the Cancellation Templates tab in the main menu:
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​Adding a cancellation code and reason
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If cancellation communications are required, charges will apply. Please contact your account manager if you need clarification of these charges.