Your guide to success
Resources to help you realise greater value from DDCMS.
By Ollie and 2 others3 authors28 articles
Own SUN
Receiving a SUN number.
- Link Bacs reports to DDCMSThe importance of linking Bacs reports to Access PaySuite DDCMS if you use your own Service User Number (SUN).
- Add an additional own Service User Number onto DDCMSAdding an additional Service User Number (SUN) to Access PaySuite when needed.
- Paperless Service User NumberA paperless Service User Number (SUN).
- Submit a Direct Debit instruction with reason code sevenGuidance on submitting a Direct Debit Instruction (DDI) reason code seven.
- Obtain your Own Service User NumberA Service User Number (SUN) is a unique six-digit identifier required for businesses that want to submit Direct Debit or Direct Credit payments directly. This guide explains what a SUN…
Invoicing
All your invoicing relating queries from Access.
- View and understand your invoicesReview your past and current invoices in Access PaySuite DDCMS.
- Update bank details for invoicing and disbursalsUpdate your bank account details for invoicing and disbursal payments.
- Reduce Bacs submissionsStreamline your payment process by reducing Bacs submissions.
- Mail and printing fee on my invoiceUnderstanding the "manage mail and printing charge" on your invoice.
- Understand Bacs File charges on your invoiceExplains what Bacs file charges are, why they appear on your invoice, and how they are calculated.
- Do additional collection dates incur feesWhen fees may apply for adding extra collection dates.
- Change the email address to which invoices are sentReceiving the invoice at a different email address.
- Invoices not being receivedWhat to do if you haven't been receiving invoices from Access PaySuite DDCMS.
- Received multiple invoices by Access PaySuiteWhat to do if you have been sent multiple invoices by Access PaySuite.
Account & access
Admin support for your account.
- Deactivate a UserDeactivating a user on Access PaySuite DDCMS.
- Unlock my DDCMS accountUnlock your DDCMS account if an error appears.
- Update the trading name or addressChange the trading name or address for your organisation or company to keep your records accurate and up to date.
- Update your contact email for correspondenceAmend your email address for communications.
- Update the main contactUpdate the contact person for your account.
- Close your accountClosing your account with Access PaySuite DDCMS.
Compliance resources
Legal resources for your account
- Access the General Data Protection Regulation (GDPR) portalLog into the GDPR portal and manage GDPR related information and requests.
- View your terms and conditionsView your terms and conditions online.
- Complete the supplier questionnaireSupplier questionnaires for ISO compliance.
- Know your customerKnow your customer (KYC) is a key compliance process used to verify the identity of customers and assess potential risks.