If you notice an error in a customer's details after Direct Debit ANL correspondence has already been generated and sent, unfortunately, the original correspondence can't be amended. However, in some cases, we may be able to re-issue corrected correspondence.
đNote: All data entered into Access PaySuite DDCMS should be accurate from the outset. Incorrect information can cause confusion for your customer and may increase the risk of Direct Debit Indemnity Claims.
If a customerâs details need to be corrected:
Update the customerâs details in the system
Record the changes in the Memos section for that customer
This record is important in the event of a future Indemnity Claim, where the accuracy of the Advance Notice (ANL) may be questioned under the Direct Debit Guarantee.
To request further assistance, please contact the Access Digital Assistant. If your query cannot be resolved, you will be connected to a member of the support team.
Please provide the following:
Details of the error
The customerâs correct details
The Direct Debit (bank) reference
Once processed, confirmation will be provided when updated correspondence has been issued to your customer.
You should also contact your customer directly to explain the error and let them know that new correspondence will be issued.