The Incoming Files screen gives you access to BACS return reports after outgoing files have been processed. It’s designed to help you easily search, view, and download these reports.
You can easily find specific reports using the View and Search section. Filter by the date the report was received, the SUN name, the type of file, or whether the report has already been downloaded.
Each file includes the following details:
Date shows when the report was received.
SUN Name and SUN Number shows which account the report is linked to.
File Type indicates the type of BACS report including:
Report Type | Description |
Customer updated their bank details. | |
Credit payment couldn’t be applied and was returned. | |
Direct Debit failed (e.g. insufficient funds). | |
AUDACC | Confirms a Direct Debit instruction was set up. |
Sends new Direct Debit instructions to the bank. | |
AUDREJ | Direct Debit instruction was rejected. |
Payment sent to wrong account; updated details provided. | |
Customer made a claim to recover a Direct Debit payment. | |
INPUT | General file used to submit payment instructions to BACS. |
File Name for reference.
From Actions, the reports can be downloaded as XML or PDF files for record-keeping or integration purposes, or you can view them in HTML format directly within the system. The HTML view also offers an option to download the report as a PDF. The Downloaded status will show if the file has already been downloaded.