If you've enabled the 'Obfuscate Bank Details' option in Access PaySuite DDCMS and now require access to your payers' bank information, our support team is here to help. To ensure your request is processed efficiently, please follow the steps below.
Reach out to our Access Digital Assistant. Please ensure the request is made by the main named contact listed in Access PaySuite DDCMS.
Clearly state:
Whether the access is temporary or permanent.
If temporary, include the duration for which access is required.
To help us verify your request and speed up the process, please include three of the following data protection details:
Your Service User Number (SUN).
The last four digits of the account into which funds are disbursed.
The sort code of the account into which funds are disbursed.
The total value of your latest collection.
Providing this information upfront allows us to assist you more swiftly and securely.